Refund Policy

RETURNS POLICY

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Returns
We will always do our best to offer an exchange or refund within 14 days of purchase. Your product must be returned in the brand-new condition you received it in, with the original packaging.

Contact us via icerockslondon@outlook.com to arrange this, including your order confirmation details. Then post your item to:
49 Hale Lane,
Mill Hill,
London,
NW7 3PS

Once your item has been received, we will send you an email to notify you that we are inspecting your claim. We will also notify you of the approval or rejection of your refund within 5 working days.
If you are approved, then credit will automatically be applied to your original method of payment within 10 working days.

If 10 working days have passed from approval and you haven’t received a refund yet, please contact us again at icerockslondon@outlook.com

While you will be responsible for paying for your own shipping costs for returning your item, if you receive a refund, the cost of return shipping will be incorporated into it.

If you are shipping an item over £50, we strongly recommend using a tracked shipping service or purchasing shipping insurance.